Hello! I’m Bruno.

I lead digital experience across web, mobile, chat and voice, grounded in evidence.

I lead digital experience across web, mobile, chat and voice, grounded in evidence.

A strategic product design leader who builds inclusive teams while transforming organizations through equitable customer experiences, driving measurable outcomes that benefit both business and the communities they serve

Design leader creating
seamless customer experiences through scalable systems
that put people first

Design leader creating seamless customer experiences through scalable systems
that put people first

Design leader creating scalable,
human-
centered experiences

CONVERSATIONAL AND VOICE DESIGN

AI EXPERIENCE

EXPERIMENTATION

HUMAN CENTERED DESIGN

DESIGN STRATEGY

USER EXPERIENCE

PRODUCT DESIGN

SERVICE DESIGN

SYSTEMS THINKING

SOCIAL INNOVATION

WORKSHOP FACILITATION

STRATEGIC FORESIGHT

Transformative impact stems from
understanding interconnected social, human, and technological systems.

Innovation succeeds by addressing root causes through collaborative design, ensuring solutions that benefit both
organizations and the world we share.

Transformative impact stems from understanding interconnected social, human, and technological systems. Innovation succeeds by addressing root causes through collaborative design, ensuring solutions that benefit both organizations and the world we share.

Transformative impact stems from
understanding interconnected social, human, and technological systems. Innovation succeeds by addressing root causes through collaborative design, ensuring solutions that benefit both
organizations and the world we share.

CONVERSATIONAL AND VOICE DESIGN

AI EXPERIENCE

EXPERIMENTATION

USER EXPERIENCE

DESIGN STRATEGY

SOCIAL INNOVATION

SYSTEMS THINKING

SERVICE DESIGN

STRATEGIC FORESIGHT

WORKSHOP FACILITATION

About Me

About Me

Awards &
Recognition

2024 OUT4U

Speaker

2019 Stanford Medicine X

Speaker

2019 Stanford Medicine X

Speaker

2019 MADPOW Health Experience Design

Speaker

2019 MADPOW Health Experience Design

Speaker

2017 Gates & Melinda Foundation Global Grand Challenge in Malaria

Winner

2017 Gates & Melinda Foundation Global Grand Challenge in Malaria

Winner

2017 Society of General Internal Medicine Innovations in Clinical Practice

Real-Time Patient Feedback Tool for Primary Care

2017 Society of General Internal Medicine Innovations in Clinical Practice

Real-Time Patient Feedback Tool for Primary Care

2017 Healthcare Refactored

Speaker – Real-Time Patient Feedback for Clinical Operations Improvement

2017 Healthcare Refactored

Speaker – Real-Time Patient Feedback for Clinical Operations Improvement

2017 Fast Company World’s Changing Ideas Award

Earth’s Changing Climate Simulation, Amplify

2017 Fast Company World’s Changing Ideas Award

Earth’s Changing Climate Simulation, Amplify

2016 USAID Grand Challenge Combating Zika & Future Threats

Winner

2016 USAID Grand Challenge Combating Zika & Future Threats

Winner

2016 Mayo Clinic Transform Tension of Change

Speaker

2016 Mayo Clinic Transform Tension of Change

Speaker

2016 Ashoka Foundation

Emerging Innovator

2016 Ashoka Foundation

Emerging Innovator

2009 Webby Award Boeing - newairplane.com

Winner

2009 Webby Award Boeing - newairplane.com

Winner

Writing

View All Insights

Read UN-DESIGN on Substack

From Surfaces to Systems: Notes from Adobe Summit 2026

AI Gave Us the Speed. Now What Do We Do With the Thinking?

The Trojan Horse of Journey Management

Stop Solving Problems. Start Unlocking Human Purpose.

When AI Meets Reality: Deconstructing the Failure of Intelligence at Work

The Evolving Nature of Fulfillment in Design Careers

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Un-Design: A Strategic Framework for Enterprise Transformation