Hello! I’m Bruno.
Design executive driving AI powered
transformation through strategic service design
Design executive driving
AI powered
transformation through strategic service design
Strategic service design leader who
builds high-performing teams, drives
customer experience innovation, and
delivers measurable business impact
through operational excellence
at enterprise scale.
A strategic design leader who builds high-performing teams
while transforming organizations through customer experience innovation, driving measurable business outcomes and operational excellence at scale.
A strategic design leader who builds high-performing teams while transforming organizations through customer experience innovation, driving measurable business outcomes and operational excellence at scale.
A design leader shaping omnichannel experiences through systems design for scalable, customer-centric impact.
A design leader shaping omnichannel experiences through systems design for scalable, customer
centric impact.
Impact stems from understanding interconnected systems. Innovation succeeds by leveraging the right points for change, ensuring intended outcomes without unintended consequences.
UIUX
BRANDING
MOBILE APP
WEBSITE DESIGN
SERVICE DESIGN
WORKSHOP FACILITATION
USER EXPERIENCE
DESIGN STRATEGY
SERVICE DESIGN
SYSTEMS THINKING
WORKSHOP FACILITATION
FORESIGHT
Awards &
Recognition
2024 OUT4U
Speaker
2024 OUT4U
Speaker
2024 OUT4U
Speaker
2019 Stanford Medicine X
Speaker
2019 Stanford Medicine X
Speaker
2019 Stanford Medicine X
Speaker
2019 MADPOW Health Experience Design
Speaker
2019 MADPOW Health Experience Design
Speaker
2019 MADPOW Health Experience Design
Speaker
2017 Gates & Melinda Foundation Global Grand Challenge in Malaria
Winner
2017 Gates & Melinda Foundation Global Grand Challenge in Malaria
Winner
2017 Gates & Melinda Foundation Global Grand Challenge in Malaria
Winner
2017 Society of General Internal Medicine Innovations in Clinical Practice
Real-Time Patient Feedback Tool for Primary Care
2017 Society of General Internal Medicine Innovations in Clinical Practice
Real-Time Patient Feedback Tool for Primary Care
2017 Society of General Internal Medicine Innovations in Clinical Practice
Real-Time Patient Feedback Tool for Primary Care
2017 Healthcare Refactored
Speaker – Real-Time Patient Feedback for Clinical Operations Improvement
2017 Healthcare Refactored
Speaker – Real-Time Patient Feedback for Clinical Operations Improvement
2017 Healthcare Refactored
Speaker – Real-Time Patient Feedback for Clinical Operations Improvement
2017 Fast Company World’s Changing Ideas Award
Earth’s Changing Climate Simulation, Amplify
2017 Fast Company World’s Changing Ideas Award
Earth’s Changing Climate Simulation, Amplify
2017 Fast Company World’s Changing Ideas Award
Earth’s Changing Climate Simulation, Amplify
2016 USAID Grand Challenge Combating Zika & Future Threats
Winner
2016 USAID Grand Challenge Combating Zika & Future Threats
Winner
2016 USAID Grand Challenge Combating Zika & Future Threats
Winner
2016 Mayo Clinic Transform Tension of Change
Speaker
2016 Mayo Clinic Transform Tension of Change
Speaker
2016 Mayo Clinic Transform Tension of Change
Speaker
2016 Ashoka Foundation
Emerging Innovator
2016 Ashoka Foundation
Emerging Innovator
2016 Ashoka Foundation
Emerging Innovator
2009 Webby Award Boeing - newairplane.com
Winner
2009 Webby Award Boeing - newairplane.com
Winner
2009 Webby Award Boeing - newairplane.com
Winner
